Operations Specialist

Job Purpose:

To support the implementation, operation and delivery of KBS's digital solutions, including the HR system and related platforms, for internal use and external clients. The role executes setup, data migration, onboarding and validation activities in line with 
approved policies, procedures and governance standards, contributing to reliable service delivery and client adoption.

Key Responsibilities:
 Implement and configure digital solutions, including the HR system, for in-house and client 
environments in line with approved project plans.
 Execute operational and implementation activities according to approved policies, procedures and 
governance standards.
 Support system setup, data migration, user onboarding and validation activities to ensure accurate 
and complete go-lives.
 Coordinate with internal teams and client representatives during rollout and handover to ensure a 
smooth transition to live operation.
 Maintain implementation documentation, checklists and compliance records for each deployment.
 Monitor implementation progress against plans and escalate issues and risks to the Digital 
Operations Manager.
 Provide first-line operational support to users after go-live and log issues for resolution by the 
product team.
 Prepare user guides and deliver basic user training during onboarding.
 Track operational indicators, such as onboarding progress and open support tickets, and report 
them to the Digital Operations Manager.
 Optimize the use of personal time/effort in carrying out assigned duties, to ensure work meets 
agreed standards for timeliness and quality.

Qualifications:

 Bachelor's degree in Information Systems, Computer Science, Business Administration or a related field

 ITIL Foundation or an equivalent certification preferred

 Years of Experience  2-4 years, which at least 1 year in system implementation, HR systems or digital platform operations.

 Process documentation and compliance records
 Excel and data handling

 HR systems or enterprise digital platforms
 System configuration and data migration
 User onboarding and validation testing

 Process documentation and compliance records
 Excel and data handling
 Arabic: Fluent | English: Fluent